Feel free to browse our store and add as many items as you like to your shopping cart. When you’re ready to complete your order, simply click the “checkout” button located in your cart. From there, you’ll be prompted to provide delivery information and select a payment method for your goods. After completing these steps, we will ship your package within 3-5 business days.

If you need assistance at any point, our Thailandisch support team is always available to help!

You can cancel your order within 6 hours of placing it.  It will be refunded minus a payment gateway fee and operations of approximately 8%. please email us at thailandisch88@gmail.com with your order number and we can take care of it for you!

We may not be able to cancel your order upon request after this time or it has already been fulfilled.

Can I refuse my shipment?

If you decide to reject the delivery of your order in order to avoid paying duties and taxes or because you changed your mind, you will be held accountable for the return shipping fee that will be charged by Thailandisch. The amount of this fee will vary depending on your country of residence.

If you need to modify your shipping address, please contact us at thilandisch88@gmail.com before your order is dispatched.

After placing your order, you should receive an order confirmation within 10 minutes. Once your order has been shipped, you will receive a shipping confirmation email. It typically takes 3-5 business days for your order to be fulfilled, but please note that business days exclude weekends and holidays. All packages are shipped via Thailand Post.

If you don’t receive an order confirmation after placing your order, please contact Thailandisch Support to ensure that your email address is correct.

If you have an Thailandisch account, simply log in and select “My Orders” in the drop-down menu under your name. There, you can find the order number!

With every order we send an order confirmation email, which is sent to the same email used to make the purchase. Please check all email folders, including junk and spam, to ensure that you don’t miss this important communication.

Already have an account?

First, log into your Thailandisch account at any time and select “My Orders” to review your order status. Once your order is packaged and ready to ship, you’ll receive a tracking number via email. You can easily track your order by visiting your country’s post website.

Don’t have an account?

No worries! You can use the same email address that you placed your order with to create an account and it will appear under “My Orders”.

Tracking numbers are automatically sent as soon as your order is packed! Once the courier picks up the package and scans it into the system, the tracking number can be used to see the information about your order. If the order was packaged on the weekend, it will be updated the next available business day!